cckk's Privacy Policy
Your personal information matters to us. This policy explains clearly how your data is collected, used, and kept secure on the cckk platform.
Introduction and Scope
cckk is an online entertainment and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the cckk website, mobile application, and all related services. When you register, log in, or use any of our services, you are considered to have accepted the terms described in this Policy.
This Policy has been prepared with Bangladeshi users in mind. It serves as a complementary document alongside the general terms of use stated in our Terms and Conditions. Reading both documents together will give you a complete picture of your relationship with the cckk platform.
If any changes are made to this Policy, you will be notified through the platform. Continued use of the platform after an updated Policy is published will be considered automatic acceptance of the new terms.
What Information We Collect
2.1 Information You Provide Directly
We collect the information you provide during account registration and verification. This includes:
- Full name, date of birth, and nationality
- Email address and mobile number
- National ID card or passport details for identity verification
- Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer
- Information provided when requesting support via live chat or email
2.2 Automatically Collected Information
When you use the cckk platform, certain technical information is recorded automatically:
- IP address and device type
- Browser version and operating system
- Activity logs on the platform — which games you played, how long you spent, and which pages you visited
- Information collected through cookies and similar tracking technologies
- Referral source — how you arrived at the platform
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may sometimes collect information from trusted third parties. This process is fully secure and is conducted under our agreements with those third parties.
Use and Purpose of Information
3.1 Service Delivery and Account Management
We use your information to create and verify your account, process transactions, and provide uninterrupted access to games, bonuses, and promotions on the cckk platform. For example, when you make a deposit via bKash or Nagad, this information is needed to verify the transaction and update your balance correctly.
3.2 Security and Fraud Prevention
We analyse information to prevent fraudulent activity on the platform, maintain account security, and detect policy violations such as operating multiple accounts. We store your information using SSL encryption and other technical security measures.
3.3 Ensuring Responsible Gaming
cckk believes in responsible gaming. By analysing your gaming patterns, we can identify potentially risky behaviour and offer support when needed. Visit our dedicated page to learn more about our Responsible Gaming Policy.
3.4 Customer Support
Our support team provides assistance in both Bengali and English via 24/7 live chat and email. To resolve your issues promptly, the support team may view your account information and transaction history.
3.5 Communication and Marketing
With your consent, we may send you messages about new promotions, bonus offers, or platform updates. You can stop receiving such communications at any time — simply let us know via live chat or email.
Information Sharing and Disclosure
4.1 Sharing Information with Third Parties
cckk does not sell or commercially transfer your personal information. However, information may be shared on a limited basis in specific circumstances:
- Payment Processors: Necessary information is shared with relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Game Software Providers: Minimal required information may be shared with game studios for technical purposes related to game operation.
- Identity Verification Agencies: Verification information may be shared as part of the KYC (Know Your Customer) process.
- Technology Service Providers: Information may be shared with trusted technology partners for hosting, security monitoring, and other infrastructure services.
All third parties are contractually obligated to protect the information and may not use it beyond what is necessary.
4.2 Disclosure Under Legal Obligation
We may be legally required to disclose your information in response to applicable laws in Bangladesh, court orders, or valid requests from competent authorities. In such cases, we will provide only the information that is necessary.
Cookies and Tracking Technologies
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser or on your device. The cckk platform uses cookies for the following purposes:
- Essential Cookies: Required to maintain login sessions, perform security checks, and run core platform functions — without these, the platform will not work properly.
- Functional Cookies: Used to remember your preferences, such as language selection or theme settings.
- Analytical Cookies: Used to understand which parts of the platform are used most, helping us improve the quality of our service.
5.2 Controlling Cookies
You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some key features of the cckk platform to stop working properly.
Data Retention and Security
6.1 How Long Information Is Retained
cckk retains your information for as long as your account is active and for as long as required to meet legal obligations. Even after account closure, financial transaction records and identity verification information are kept for a defined period in line with applicable legal requirements.
6.2 Security Measures
cckk has put in place several technical and organisational measures to keep your information secure:
- Data transmission is secured using SSL/TLS encryption
- Sensitive information is stored in encrypted form in the database
- Restricted access — only authorised staff can view the information they need
- Regular security audits and vulnerability assessments are carried out
- Automated monitoring systems are in place to detect suspicious activity
However, 100% security on the internet cannot be guaranteed. If a security breach occurs, we will notify affected users as quickly as possible.
Your Rights and Controls
7.1 Right to Access Your Information
You can contact our support team at any time to view the information held in your account. Submit a request via live chat or email and we will provide the information within the designated timeframe.
7.2 Right to Correct Your Information
If any information in your profile is incorrect or outdated, you may request a correction. However, changing certain details after KYC (identity verification) has been completed may require re-verification.
7.3 Request to Delete Your Information
You may request account closure and deletion of your information. However, due to legal obligations, financial transaction records and identity verification information must be retained for a defined period — these cannot be deleted immediately.
7.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional messages or newsletters, let our support team know at any time. Account and security-related messages — such as password change notifications — are not covered by this opt-out.
Minors and Age Restriction Protection
cckk provides services only to individuals aged 21 and above. Age verification is mandatory at registration, and we actively take steps to prevent minors from using the platform. If a user registers with false information and this is later confirmed, their account will be closed immediately and any associated balance will be forfeited.
If a parent or guardian believes their minor child is using cckk, please contact our support team immediately. We will investigate the matter with the highest priority.
International Data Transfers
The technical infrastructure of the cckk platform may operate on servers located in various countries. This means your information may be transferred and stored internationally. In such cases, we ensure that all data transfers are carried out with adequate safeguards in place, and third parties are contractually required to maintain data protection standards equivalent to this Policy.
Contact and Complaints
10.1 Privacy-Related Requests
If you have any questions about this Privacy Policy or requests regarding your personal information, please contact our support team directly:
- Live Chat: Available 24/7 directly through the platform
- Email: [email protected]
Our team is ready to assist in both Bengali and English.
10.2 Complaint Resolution
If you have a complaint regarding your data protection, please notify our support team first. We will review the complaint within a reasonable time and respond to you. To learn more about cckk and understand our operations and values, visit the About Us page.
Policy Changes and Updates
cckk reserves the right to change or update this Privacy Policy at any time. For significant changes, we will try to post a notification on the platform. However, it is your responsibility to review this page regularly and stay up to date with the latest version. Continued use of the platform after any changes will be considered acceptance of the new terms.
We recommend reading this Policy together with cckk's general terms of use and all other applicable platform conditions. If you have general questions while using the service, you may find answers in our Frequently Asked Questions (FAQ) section.